Refund policy

Return and Refund Policy

Last updated: 02/02/2026

At Jamale’ Care, your trust matters to us. We take pride in creating thoughtfully designed sleep and wellness products, and we want you to feel confident with your purchase.

1. Returns Eligibility: We accept returns under the following conditions:

• Items must be same condition that you received it, unused, , and in its original packaging

• Lamination was not open or torn

• Return request must be submitted within 7 days of delivery

• Proof of purchase (order number or receipt) is required

2. Damaged or Defective Items

Please inspect your order upon reception. If your order arrives damaged or defective, please contact us within 24 hours of delivery with clear photos of:

• The product

• The packaging

• The shipping label

We will gladly arrange a replacement or refund after verification.

3. Non-Refundable Items

• Opened or used personal care products

• Sale or promotional items

• Gift cards

4. Refund Process

We will notify you once we have received and inspected your return. Once your return is approved:

• Refunds will be issued to the original payment method

• Processing time: 7–14 business days