Shipping policy

Delivery & Shipping Policy — Jamale Care

Effective Date: 02/02/02026

At Jamale Care, we are committed to delivering your orders safely, reliably, and with care. This policy explains how orders are processed, shipped, and delivered.

1. Order Processing
•    Orders are processed within 1–3 business days
•    Orders placed on weekends or public holidays will be processed on the next business day
•    You will receive a confirmation message once your order has been prepared for shipment

2. Shipping Locations

We currently deliver within:
•    Lebanon
Additional locations may be added in the future. Any updates will be communicated on our website or social platforms.

3. Estimated Delivery Time

Delivery timelines are estimates and may vary depending on location and external factors.
•    Beirut & major cities: 2–4 business days
•    Other regions: 3–6 business days

Jamale Care is not responsible for delays caused by courier services, weather conditions, or force majeure events.

4. Shipping Fees
•    Shipping fees are calculated at checkout
•    Any promotional free-shipping offers will be clearly communicated at the time of purchase

5. Delivery Accuracy
Customers are responsible for providing accurate and complete delivery details.
Jamale Care cannot be held responsible for delays, failed deliveries, or lost packages resulting from incorrect information provided by the customer.

6. Delays, Lost, or Damaged Orders

If your order is delayed, lost, or arrives damaged, please contact us within 48 hours of the expected delivery date. We will work closely with the courier to resolve the issue as quickly as possible.

7. Customer Support
For delivery inquiries, tracking assistance, or shipping concerns, contact us via:

WhatsApp: +961 81 854 247

Our team aims to respond within 24 business hours.